Terms of Service

These Terms of Service apply to all household goods moved or stored by Legacy Moving and Storage.

Legacy Moving and Storage is liable for damage to or loss of goods accepted for transportation, except as outlined in these terms.

a) We are not liable for loss, damage, or delays caused by Acts of God, public enemies, riots, strikes, inherent flaws in the goods, actions of the consignor, owner, or consignee, legal authority, quarantine, mechanical breakdowns, or extreme weather.

b) We are not liable for damage to fragile items unless packed and unpacked by our team; for damage to certain electronics unless serviced by us; or for missing contents in consignor-packed boxes unless inspected by us.

Liability is based on the value of the goods at the time and place of shipment, unless a lower value is declared in writing or otherwise agreed upon.

If an item is damaged beyond repair and cannot be reasonably fixed, our maximum liability is $6.00 per pound, based on its weight. Legacy Moving and Storage reserves the right to retain the item for salvage purposes, at our sole discretion, if we determine it may help recover some of the costs associated with the claim. In some cases, we may choose not to retain the item.

This limit does not apply to items with minor or cosmetic damage (e.g., scratches, dents, or chips) that are still usable. In such cases, refer to Section 31 — an Appearance Allowance of up to $50 per item may be offered.

All claims are reviewed based on what is reasonable for the item’s condition and value. If the item’s value is lower than the weight-based amount, a reduced amount may be offered with explanation.

Legacy Moving and Storage does not provide full-value replacement coverage. Customers with high-value items are advised to contact their own insurance provider for additional protection during the move.

If agreed in advance, the consignor assumes risk for issues not caused by our negligence.

Claims must be submitted in writing within 24 hours of delivery. We will acknowledge claims within 7 days.

We are not responsible for documents, currency, jewelry, antiques, or other high-value items without a special agreement.

Shipping hazardous items without disclosure may result in full liability to the shipper for associated costs.

Payment in full is required before delivery. Accepted payment methods: Visa, MasterCard, Bank Draft, Pre-Approved Corporate Billing, or E-Transfer.

Mattresses and box springs must be bagged in plastic. Flat-screen TVs must be in the original box (including inserts) or a TV Box purchased from Legacy Moving and Storage. All other furniture will be wrapped in professional moving blankets.

We are not responsible for internal mechanical or electrical issues unless exterior damage was caused by us. Electronics must acclimate for 24 hours in extreme temperatures.

Maximum liability for damage to the property (walls, floors, ceilings, etc.) is limited to $500 per location.

All particle board furniture is shipped at full owner’s risk.

Do not ship dangerous goods, plants, liquids, or batteries. These items may not be covered.

See our separate Storage Policy for specific terms.

A $100 + GST administration fee applies if the move is cancelled after booking.

Additional services requested during the move may incur extra charges and must be agreed upon before the work is done.

Changing the moving date is subject to availability. No fees apply unless outside costs have already been incurred.

All disputes will be handled under the jurisdiction of British Columbia courts. If a move is conducted by a franchisee, disputes may be addressed in their local jurisdiction.

We are not responsible for unexplained disappearance of items. Customers should document their inventory and secure high-value items with additional insurance.

Flat rates are guaranteed unless the scope of work changes due to unforeseen circumstances or customer-provided misinformation.

Delays beyond our control may incur storage-in-transit fees.

We are not responsible for delays or damages caused by third-party providers (e.g., cleaners, storage, furniture assembly).

Customers must be present at pickup and delivery unless otherwise agreed. Access (e.g., parking, elevator bookings) must be arranged in advance.

Customers must declare all large or special items requiring extra handling in advance (e.g., pianos, safes).

Customers are responsible for any parking tickets, access restrictions, or permits required for the moving truck.

We are not liable for delays or damages caused by events outside our control (e.g., pandemics, government shutdowns).

We reserve the right to refuse service in unsafe, illegal, or abusive situations.

Only written agreements are binding. Digital signatures and email confirmations are legally valid.

We do not disassemble or assemble cribs due to liability concerns. Customers are responsible for crib setup.

For cosmetic damage (scratches, chips, etc.) to items that are still usable, a maximum appearance allowance of $50 per item may be offered as full and final compensation. This amount is not negotiable and does not represent full replacement value. No further compensation will be provided once the allowance is accepted.

Flat-screen TVs will not be moved unless they are packed in one of the following approved ways:

 • In the original manufacturer’s box with foam inserts, packed by the customer,

or

 • In a TV box purchased from Legacy Moving and Storage, packed by our team.

Unpacked or loosely packed TVs will not be moved under any circumstances.

We reserve the right to plug in and test the TV before or after packing to confirm it is in working condition.

WARNING: If a moving company loses or damages your goods, there are 2 different standards for the company`s liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading (contract) for your move. Before selecting a liability level, please read Your Rights and Responsibilities When You Move, and Ready to Move Brochure provided by the moving company, and seek further information at the government website 

Legacy Moving and Storage reserves the right to update or modify these Terms of Service at any time without prior notice. The most current version is always available at our website. Customers are responsible for reviewing the Terms of Service prior to their move date.